Frequently Asked Questions

Do you accept international orders?

Yes, our client is not only in China but also from America, Europe, Australia, Southeast Asia, African, etc. And payment is mostly via Telegraphic Transfer (T/T)", charged in RMB or US dollars.

What are the services your company mainly provides?

Develop custom samples for customer evaluation;
Export documents preparation;
Quality inspection of goods;
Freight and logistics arrangements;
OEM Services as to manufacture products with customer's logo (branding).
Assist our customers with the development of their new product line.

What are the payment term and general minimal order?

Before the massive production of order, we will generally charge 30% deposit and balance will be paid according to price terms (FOB, CIF, EXW, etc.) We accept minimum order sizes from 1,000 – 5,000 pieces. For small orders lower than 1,000pcs we have to make them together with others. You can inform us about your favourable model codes in advance and we will keep you posted once a chance is available, custom designs are not accepted for small orders.

How do I have a quotation from your company?

Please contact us via email or phone call. Our representative will collect your product information and give further advice. Common enquiries will be answered within 1 workday. You can contact us 6 days (Mon-Sat) a week, 9am – 9pm (GMT+8 Beijing) on +86 755 2656 2804, or via email at sales@master-creation.com

How do you make the shipment of goods?

All of our products are shipped directly from factory. Samples and small volume of goods can be delivered by international express parcels (Fedex, UPS, TNT, EMS,.). Large volume of goods can go through our partnered forwarding companies by sea or air. Freight can be more favorable to be prepaid here. Of course, your own shipping agency is highly welcomed. Please contact sales@master-creation.com for more freight information.

Does anyone else see the information that I provide to Master Creation?

We respect your privacy, and we will not disclose any personally identifiable information to any third party without your approval.